01

Listening

Listening skill is the ability to identify, infer, and reflect information on spoken language in the context of tourism and hospitality. To identify is to recognize and extract specific details or facts that are clearly and directly stated in spoken language. This includes listening for names, numbers, reasons, or other explicit information without needing to interpret deeper meaning. In contrast, to infer is to go beyond what is said and deduce meaning, emotions, or problems that are implied but not directly expressed. This requires listening carefully to tone, context, and choice of words to understand what the speaker might be feeling or thinking. Finally, to reflect involves analyzing the deeper meaning of what was heard and determining an appropriate, thoughtful response. It means considering the speaker’s intent, the emotional context, and how best to react, especially in more personal or complex interactions.

02

Speaking

Speaking skill is the ability to describe information, handle situations, and simulate interactions using spoken language in the context of tourism and hospitality. To describe information means to clearly explain facts, features, or procedures using spoken language, often by providing relevant details in an organized and understandable way. This could involve explaining how something works, outlining steps in a process, or giving a clear picture of an event or situation. To resolve situations means to address and solve problems, misunderstandings, or conflicts through spoken communication. This involves recognizing an issue, proposing solutions, and responding appropriately to others involved. Meanwhile, to simulate interactions means to practice realistic parts of conversations by taking on roles and engaging in dialogues that reflect real-life scenarios. These simulations help develop fluency, appropriateness, and confidence in handling various communicative situations.

woman, speaking, working, speech, speak, telemarketing, salesperson, person, communication, people, lady, female, business, corporate, speaking, speaking, speaking, speaking, speech, speech, speech, speech, speech, speak, salesperson, salesperson, salesperson

Sample of The Listening Test

Listening Test

Click here to try samples of questions from the Listening

Sample of The Speaking Test

Speaking Test 1 – Hotel

Click here to try samples of questions from the Speaking.

Speaking Test 2 – Restaurant

Click here to try samples of questions from the Speaking.

Speaking Test 2 – Restaurant

Click here to try samples of questions from the Speaking.

Speaking Test 4 – Tourist Destination

Click here to try samples of questions from the Speaking.

Speaking Test 5 – Cruise Ship

Click here to try samples of questions from the Speaking.

Speaking Test 6 – Travel Agent

Click here to try samples of questions from the Speaking.

Scroll to Top