Listening
Listening skill is the ability to identify, infer, and reflect information on spoken language in the context of tourism and hospitality. To identify is to recognize and extract specific details or facts that are clearly and directly stated in spoken language. This includes listening for names, numbers, reasons, or other explicit information without needing to interpret deeper meaning. In contrast, to infer is to go beyond what is said and deduce meaning, emotions, or problems that are implied but not directly expressed. This requires listening carefully to tone, context, and choice of words to understand what the speaker might be feeling or thinking. Finally, to reflect involves analyzing the deeper meaning of what was heard and determining an appropriate, thoughtful response. It means considering the speaker’s intent, the emotional context, and how best to react, especially in more personal or complex interactions.

Speaking
Speaking skill is the ability to describe information, handle situations, and simulate interactions using spoken language in the context of tourism and hospitality. To describe information means to clearly explain facts, features, or procedures using spoken language, often by providing relevant details in an organized and understandable way. This could involve explaining how something works, outlining steps in a process, or giving a clear picture of an event or situation. To resolve situations means to address and solve problems, misunderstandings, or conflicts through spoken communication. This involves recognizing an issue, proposing solutions, and responding appropriately to others involved. Meanwhile, to simulate interactions means to practice realistic parts of conversations by taking on roles and engaging in dialogues that reflect real-life scenarios. These simulations help develop fluency, appropriateness, and confidence in handling various communicative situations.

Sample of The Listening Test
Listening Test
Click here to try samples of questions from the Listening
Sample of The Speaking Test
Speaking Test 1 – Hotel
Click here to try samples of questions from the Speaking.
Speaking Test 2 – Restaurant
Click here to try samples of questions from the Speaking.
Speaking Test 2 – Restaurant
Click here to try samples of questions from the Speaking.
Speaking Test 4 – Tourist Destination
Click here to try samples of questions from the Speaking.
Speaking Test 5 – Cruise Ship
Click here to try samples of questions from the Speaking.
Speaking Test 6 – Travel Agent
Click here to try samples of questions from the Speaking.